Position Overview
As an Associate Veterinarian, your responsibility is to provide high quality medical care and client education. As a leader in the practice, you will mentor an effective and productive veterinary medical team, advocate for patients and clients, ensure a safe and effective work environment, and improve both the medical quality and business performance of the hospital. You will report directly to the Medical Director (MD), with accountability to the Hospital Manager (HM). Your work will directly support the HM – MD partnership in support of hospital goals.

Responsibilities
The Associate Veterinarian is responsible for the following. This list may be revised at any time and additional duties not listed here may be assigned as needed.

Client Service:

• Work with hospital team on efficient client flow to ensure an excellent experience
• Foster an educational experience for the client
• Effectively communicate the treatment plan to the client and the team, including cost
• Keep clients informed regarding patient status, results of diagnostics, and prognosis
• Assist HM – MD team in handling difficult client interactions
• Ensure thorough client communication by the hospital team
• Maintain client communication when their primary veterinarian is not available
• Conduct follow up correspondence

Medical Service:

• Work with MD to create systems enabling efficient delivery of medical care by the team
• Minimize patient stress while performing high quality exams, diagnostics, and procedures
• Create individual patient plans based on the case specifics, including follow up care
• Work with referral partners to provide comprehensive oversight of patient care
• Work with MD to review cases, assess skills, and continuously develop skills
• Keep current with highest standards of medical care

Clerical Service:

• Maintain accurate medical records
• Work with MD to effectively manage global glossary for quick AVImark data entry
• Respond to emails in a professional, timely manner
• Participate in modifying and updating systems, guidelines, and procedures as needed
• Accurately charge clients for all services performed
• Perform other duties as assigned

Staff Management:

• Assist the HM – MD team in onboarding new staff, including veterinarians
• Participate in individual staff Leadership Sessions as requested by the HM – MD team
• Participate in training, education, development, supervision of staff
• Ensure an atmosphere of cooperation and mutual respect

Marketing:

• Understand, participate, and support public relations, marketing events, and programs
• Assist HM – MD team in creating marketing tools and materials

Meetings:

• Actively participate in regular doctor meetings
• Attend monthly hospital meetings; actively assist HM – MD team with content and flow

Professional Experience / Skills

• Excellent communication and presentation skills
• Ability to build long term relationships
• Ability to develop visionary products and services
• Comfortable in high growth environments
• Experience with or willingness to learn budgeting and financial management
• Willingness to learn management and leadership skills
• Practical experience with client relations
• Strong general medical and surgical experience

Personal Characteristics

• Strong enjoyment of client relationship and education
• Compassion toward animals and people
• Strong relationship building skills
• High energy, passion, and drive to be successful
• Aptitude for technology, or willingness to learn
• Ability to process and respond to all communication
• Fast learner, able to multi-task and be flexible to change
• Ability to think creatively and problem solve
• Team player who can work effectively in a fast growing, dynamic environment
• Effective communicator in a variety of situations
• Great attention to detail
• An entrepreneurial mindset

Things you Need to Know

• Dependable attendance / presence at the hospital is a must
• Allergies to animals must be controllable through medication
• Moves equipment weighing up to 40 pounds
• Must be willing to work Saturday mornings and until all patients have been discharged
• Potentially subject to high noise levels, bites and scratches, and hazardous chemicals

Education

• DVM, VMD, or equivalent degree
• Licenses / registrations in compliance with local, state, and national laws
• Training / certification in business management, HR, finance, accounting desirable

Compensation

• Firehouse offers a competitive salary and benefits package for full time employees. Most benefits are available after 60 days.
• Salary Range: $95,000 – $200,000 per year

Position Overview

As the Medical Director (MD), your responsibility is to be the general manager of the hospital, working with the Hospital Manager (HM) to tackle a wide range of sometimes difficult and complex tasks. You and the HM provide both management and leadership to the hospital team. You aid the HM and owners in determining the strategy for the hospital’s growth and development, and you lead the charge in implementing the tactics that flow from the strategic plan.

The HM – MD team creates an excellent environment for three stakeholder groups: clients, patients, and employees. This team is responsible for ensuring that the hospital provides quality patient care, excellent client service, diligent financial management, innovative marketing, effective human resources management, and other activities that support effective business operations. You will report directly to the Chief Medical Officer (CMO), with accountability to the Director of Operations (DO) and Chief Executive Officer (CEO). 

Responsibilities

The MD is responsible for the following. This list may be revised at any time and additional duties not listed here may be assigned as needed.

Staff Management:

• Assist the Chief Medical Officer (CMO) in hiring associate veterinarians
• Assist the HM in hiring all other staff
• Conduct performance reviews for veterinarians
• Assist the HM in performance reviews for all other staff
• Disciplinary action, including termination
• Training, education, development, supervision of staff
• Maintenance of high-quality service standards
• Assist the CMO in scheduling of veterinarians
• Modify and update systems, guidelines, and procedures as needed
• Hospital policy / procedure education and compliance
• Oversee one-on-one leadership sessions / development plans for veterinarians

Client Management:

• Oversee client flow to ensure an excellent experience
• Assist HM in handling difficult client interactions
• Review and management of medical client complaints
• Ensure thorough client communication by doctors
• Oversee use of AVImark and associated technologies

Financial Management:

• Review income statements and other financial data to improve revenues and profitability
• Assist HM as needed to manage accounts receivable
• Collaborate with HM to create business plan for the year
• Work with CMO and HM to revise pricing on a regular basis

Marketing Management:

• Understand, participate and support public relations, marketing events and programs
• Assist HM in creating marketing tools and materials
• Collaborate with HM to create the marketing plan for the year

Medical Management:

• Incorporate practice medical development into doctor leadership sessions / CE plan
• Keep medical inventory aligned with Firehouse philosophy and goals
• Oversee management of medical equipment
• Work with CMO to develop strategies to support our medical philosophy
• Keep current with highest standards of medical care

Meetings:

• Schedule and manage monthly doctor meetings
• Participate in weekly HM / MD meetings
• Meet regularly with Chief Medical Officer
• Participate in monthly staff meeting

Professional Experience / Skills

• Excellent communication and presentation skills
• Ability to build long term relationships
• Ability to develop visionary products and services 
• Comfortable in high growth environments
• Experience with or willingness to learn budgeting and financial management 
• Willingness to learn management and leadership skills
• Practical experience with client relations
• Strong general medical and surgical experience

Personal Characteristics

• Strong relationship building skills
• High energy, passion, and drive to be successful
• Aptitude for technology, or willingness to learn
• An entrepreneurial mindset
• Ability to process and respond to all communication in a timely manner
• Fast learner, able to multi-task and be flexible to change 
• Ability to think creatively and problem solve 
• Team player who can work effectively in a fast growing, dynamic environment

Things You Need to Know

• Dependable attendance / presence at the hospital is a must
• Allergies to animals must be controllable through medication
• Moves equipment weighing up to 40 pounds
• Must be willing to work Saturday mornings and until all patients have been discharged
• Potentially subject to high noise levels, bites and scratches, and hazardous chemicals

Education

• DVM, VMD, or equivalent degree
• Training / certification in business management, HR, finance, accounting highly desirable

Compensation

• Firehouse offers a competitive salary and benefits package for full time employees. Benefits are available after 60 days.
• Salary Range: $125,000 – $200,000+ per year