Firehouse is committed to providing the very best veterinary care experience.
We’re pet lovers. And we know you are, too. That’s why our goal is to reshape your experience at the vet.
You should enjoy the visit. And your pet should feel calm and happy with us.
We’ve always said there isn’t one thing we do that’s dramatically different. It’s the 100 little things we do every day to make the whole experience better.
We also gift medical care to pets in need. Our team has helped thousands of dogs and cats become healthy enough for adoption. We celebrate animals who find their forever family.
We’re proud of our team and the culture we’ve built: one that delivers the best experience for you, your pet, and our community.
Our mission is to provide comprehensive veterinary care, unparalleled service, and a collaborative experience to the pets, people, and communities we serve.
These are the guiding principles that dictate the behavior of all team members, internally held and valued:
Build Trust • Exceed Expectations • Collaborate Effectively • Show Compassion • Foster Education
We focus on the little things
Every day we do at least 100 little things to provide our clients and our community with the best possible veterinary experience.
We’re committed to JEDI (Justice, Equity, Diversity, Inclusion)
Our Company JEDI commitment Statement is: Firehouse is committed to ensuring a culture of equity and inclusion because we know that a diverse workplace is vital to providing the best care for clients and their pets. Our team is at our best when we embrace our individual identities, collaborate, and invest in each other.
Our team is passionate about giving back
Dr John Faught and Dr Jed Rogers open Firehouse in Austin, Tx
Firehouse Austin opens in Westlake in April
Firehouse Kyle opens in Oct
Firehouse Leander opens in March
Firehouse Round Rock opens in Sept
Firehouse Belterra opens in May
Goodheart Broadway opens in Denver in Nov
Firehouse Pet Resort opens in Round Rock in Sept
Goodheart Cherry Creek opens in Denver in Dec
Firehouse Pet Resort opens in Kyle in June
Firehouse Cedar Park opens in Sept
Firehouse 183 opens in Nov
Meet Our People
Co-Founder, Chief Medical Officer
As co-founder of Firehouse Animal Health Center and a practicing veterinarian, Dr John Faught has a unique perspective on the veterinary world. He merges science-based medicine, empathetic communication, and practical solutions to help pet owners choose the best path for their families and their pets. At the same time, Dr Faught provides leadership for Firehouse staff and steers the hospital toward impeccable service, growth, and philanthropy.
Most clients who visit Firehouse see Dr Faught as a trusted friend, someone who offers medical guidance with patience, warmth, and a sense of humor. Dr Faught looks for this same spirit in his team. Firehouse veterinarians are not only skilled in medicine, but they are also willing to do “100 Little Things” — those extra moments of connection, support, and kindness — to remind clients they’re at the right place for their pet.
Dr Faught learned at an early age that we all play a role in making our communities healthier, safer, and happier. This is why Firehouse gives generously to local animal-support organizations by donating funds, free medical services, time, and ideas. “We are better individuals and a better business because of it,” says Dr Faught. “It brings value and purpose to what we do each and every day.”
Dr Faught is a regular contributor to local and national media, helping to educate the public. He earned a degree in Biomedical Science at Texas A&M University, followed by a doctorate in veterinary medicine from Texas A&M’s esteemed College of Veterinary Medicine in 2004.
Director of Operations
Kelly Erb oversees the Hospital Managers at each location, Firehouse HR, and Marketing. Kelly’s vision for Firehouse has allowed individual hospitals to support their local communities in unique ways while still maintaining cohesion and teamwork across the entire network. She strives to cultivate an environment that inspires the Firehouse team to grow their knowledge and move the bar ever higher.
Kelly began her career with Firehouse as a Veterinary Technician. After 9 months, she decided to broaden her knowledge of medicine by studying for a nursing degree. Upon graduating, she was promoted to Hospital Manager at Firehouse Kyle, where she oversaw the hospital’s operations and team. Her role within Firehouse continued to evolve into the one she holds today.
Kelly has always felt a strong connection to animals and began fostering kittens at age thirteen. In her free time, she plays soccer and spends time with her husband and family, which includes a cockatiel named Mr. Sprinkles and five cats — Star Princess, Lamb Chop, Bubba Rose, Grub, and Apple. She’s an identical twin and a graduate of Midwestern State University in Wichita Falls, Texas.
Co-Founder and Chief Executive Officer
As Firehouse continues to grow and expand, Dr Jed Rogers works behind the scenes to preserve each hospital’s unique, local feel, making sure each hospital feels distinct and authentic to its communities.
As a co-founder of Firehouse Animal Health Centers, Dr Rogers envisions a group of hospitals that provides comprehensive medical care, unparalleled service, and a fulfilling work environment for the talented, hard-working Firehouse team.
Dr Rogers strives to bring a balance of art and science to the Firehouse culture, ensuring hospitals combine the most effective, modern forms of treatment with compassionate and considerate service.
Dr Rogers earned an undergraduate degree in biological anthropology from Harvard University and graduated from Texas A&M’s veterinary school in 1994. He and his wife, Susie, have four amazing children — all off on their own adventures — plus a collection of six hilarious cats. Dr Rogers enjoys walking and exploring, exercising, traveling, and spending time with his family in his free time.